PACKSILOGAN
The Pokémon TCG MarketplaceContact us
We're a small team. Pick the channel that matches what you need — most messages are answered within one business day.
Buyer / seller support
Order issues, payments, shipping, account help.
support@packsilogan.comReplies within ~1 business day
Disputes & refunds
Item not received, materially different, damaged in transit.
disputes@packsilogan.comInclude your order code and photos. Most disputes are resolved within 3 business days.
Seller verification
Apply for the Verified Seller badge or ask about onboarding.
sellers@packsilogan.comTrust & abuse
Report a fake listing, off-platform solicitation, or a security issue.
trust@packsilogan.comOr message us on social
DMs on Facebook and Instagram are checked daily during business hours. For order-specific issues, email is faster — we have your order history at hand.
Before you reach out for an order issue
Have these handy so we can resolve it fast:
- The order reference code (from My Purchases)
- The seller's shop name
- Photos of the package, the contents, and any visible damage
- What outcome you're hoping for (refund, replacement, etc.)
Not sure how the process works? See how escrow protects you and disputes & refunds.