Click Sign in at the top of any page. You can sign up with an email magic link, an email + password, Facebook, or Discord. After signing up we ask whether you're here to buy, or to open a shop. You can switch from buyer to seller later from your account settings.

Yes. Open Account Settings → Security and use the “Sign-in methods” card to add or remove Facebook and Discord, or set a password if you signed up with a social provider. Keeping a second method linked means you don't get locked out if you lose access to the first.

No. You can browse the marketplace, auctions, and shop pages without an account. You only need to sign in to place orders, bid, or message a seller.

We are a Philippine-based marketplace built specifically for the local Pokémon TCG community. All transactions are settled in PHP through PayMongo (GCash, Maya, cards, and Philippine bank transfers).

Open any product page and click Buy Now. You enter a shipping address, then check out via PayMongo. Your money goes into escrow — it isn't released to the seller until you confirm receipt or 5 days pass after shipping.

GCash, Maya, and major Philippine bank cards (BPI, Metrobank, UnionBank, RCBC, CIMB, GoTyme) via PayMongo. Some sellers also accept manual transfers — those go through a screenshot review.

Funds are held by PayMongo until the order is complete. The full timeline is on the Trust & Safety page.

No service fee on top of the listing price. PayMongo charges a small processing fee at checkout, which is shown clearly before you pay. There is no fee if you pay with a manual QR option.

Preorders take a deposit now and the balance is collected when the seller is ready to ship. The cart shows both clearly. If the seller can't fulfill the preorder, your deposit is refunded.

Open the auction, enter an amount at or above the next minimum bid, and submit. Each new bid must beat the current high bid by at least the auction's increment.

Some auctions have a buyout price. Hitting that price ends the auction immediately and you win the item.

Some auctions have a hidden reserve — the lowest price the seller will accept. The auction page shows whether the reserve has been met without revealing the amount. If the highest bid at end-time is below reserve, no winner is declared and the seller may relist.

If a bid lands in the final 5 minutes of an auction, the end-time extends by 5 minutes. This keeps last-second snipers from stealing wins under the radar and gives everyone a fair window to respond.

Yes. Tap Watch on any auction. We'll send you an in-app and email reminder when the auction is ending soon, and notify you if a seller cancels mid-auction. Manage your watched auctions at My Watched Auctions.

You receive an auction-won email with a PayMongo checkout link. Pay within 48 hours; from there it's the same flow as a regular Buy Now: pay, escrow, ship, confirm.

Bids are binding. Contact support if you placed a bid by mistake — we review on a case-by-case basis if no other bidder has been outbid as a result.

Sellers ship within their stated handling window (usually 1–3 business days after payment). Domestic delivery via J&T, LBC, GrabExpress, etc. typically arrives in 2–7 days depending on location.

Once the seller marks the order as shipped, the courier and tracking number show up on your order page under My Purchases. You also get an email.

Take photos of the package and contents before opening too much, then contact support within the 5-day escrow window. Disputes are reviewed manually.

When you confirm receipt on the order page, or automatically 5 days after the seller marks the order shipped. Until that point, escrow holds the funds.

From your account, choose Want to sell? Open the shop setup form, fill in shop name, location, shipping policy, and return policy. New shops can list immediately.

Packsilogan charges a flat ₱5 per transaction plus 1% of the marketplace sale. Preorder deposits are not charged a transaction fee — only the balance payment is. There is no listing fee.

Once the buyer confirms receipt (or escrow auto-releases after 5 days), the order moves to the Released state and is queued for payout. Payouts run on request from the Payouts page in your dashboard.

Yes — use the Invoices feature in your dashboard. Create a branded invoice with payment options (GCash QR, bank transfer, or PayMongo), send via email, and the customer can pay and upload a screenshot. When their email signs up on the platform, their history is auto-linked to their account.

Verified Sellers are shops we've reviewed by hand — consistent shipping, no open disputes, identity confirmed. Read more on the Trust page.

An LF post is a public request for a specific card or sealed item. Sellers can offer a matching listing inside the thread; accepting an offer creates a normal escrow-backed order. Useful when you can't find what you need in the marketplace today.

Open the Looking For section, fill in the card you need (search the catalog or upload a reference photo), set your target price, and post. Sellers see the request and can offer a matching listing. You stay anonymous to the public; only sellers who offer can see your handle.

Accepting creates a Buy Now transaction tied to the seller's listing. From there it's identical to a regular order: PayMongo checkout, escrow, ship, confirm.

A recurring promotional drop where we hide redemption codes on physical packs at events, in-store pickups, and across our social channels. Each code is worth store credit you can spend on a future purchase. Codes are single-use per account and only valid during their release window.

Sign in, open /hunt and enter the code. We accept upper-case, lower-case, or mixed. If the code is valid and live, the credit lands in your account immediately.

Store credit is non-transferable, non-refundable for cash, and only spendable on Packsilogan purchases. The credit is applied automatically at checkout up to the platform fee on that order. You can see your current balance in your account.

Either the code is for a drop that hasn't opened yet (check the release-window hint), or the code wasn't recognized. We deliberately use the same message for both so we don't leak which codes exist.

Owning every card and every collectible variant (common, holo, reverse holo, illustration rare, etc.) for a given set. Our tracker shows you exactly which slots you have and which are missing.

Open any set page (e.g. from the sets browser) and click Track this set. We backfill the checklist with anything you've already bought through Packsilogan; from there you can tap any slot to mark or unmark it manually.

Visit My master sets in your account. Each card shows completion percentage and links straight to the checklist.

Yes. For any set you're tracking, we send an in-app notification when a seller publishes a listing that fills one of your missing slots.

All upcoming tournaments live at /tournaments. Pages show the format (Swiss or single-elim), top-cut size, player count, and start time in Manila time.

Open the tournament page and click Register. You can link a saved deck during registration, or attach it later from My Matches.

After a round starts, both players see their pairing on My Matches and report the result. Both players need to confirm the same score, or the organizer steps in to resolve.

You're marked as dropped in the standings. Subsequent rounds skip your pairing. Repeat no-shows may be restricted from future registrations.

Open the order in My Purchases and use Raise a dispute, or contact support with photos and a short description. A real person reviews each dispute. Outcomes are typically resolved within 3 business days.

If the item never arrived, arrived materially different from the listing, or arrived damaged in transit, you're eligible for a full refund (or partial, with seller agreement). Refunds are issued back to the original payment method.

Use the dispute path. If no resolution within 5 days from raising, escrow returns the funds to you in full.