Click Sign in at the top of any page. You can sign up with your email or with Google. After signing up we ask whether you're here to buy, or to open a shop. You can switch from buyer to seller later from your account settings.

No. You can browse the marketplace, auctions, and shop pages without an account. You only need to sign in to place orders, bid, or message a seller.

We are a Philippine-based marketplace built specifically for the local Pokémon TCG community. All transactions are settled in PHP through PayMongo (GCash, Maya, cards, and Philippine bank transfers).

Open any product page and click Buy Now. You enter a shipping address, then check out via PayMongo. Your money goes into escrow — it isn't released to the seller until you confirm receipt or 5 days pass after shipping.

GCash, Maya, and major Philippine bank cards (BPI, Metrobank, UnionBank, RCBC, CIMB, GoTyme) via PayMongo. Some sellers also accept manual transfers — those go through a screenshot review.

Funds are held by PayMongo until the order is complete. The full timeline is on the Trust & Safety page.

No service fee on top of the listing price. PayMongo charges a small processing fee at checkout, which is shown clearly before you pay. There is no fee if you pay with a manual QR option.

Preorders take a deposit now and the balance is collected when the seller is ready to ship. The cart shows both clearly. If the seller can't fulfill the preorder, your deposit is refunded.

Open the auction, enter an amount at or above the next minimum bid, and submit. Each new bid must beat the current high bid by at least the auction's increment.

Some auctions have a buyout price. Hitting that price ends the auction immediately and you win the item.

The seller generates an order from your winning bid; you'll get a notification with a checkout link. From there it's the same flow as a regular Buy Now: pay, escrow, ship, confirm.

Bids are binding. Contact support if you placed a bid by mistake — we review on a case-by-case basis if no other bidder has been outbid as a result.

Sellers ship within their stated handling window (usually 1–3 business days after payment). Domestic delivery via J&T, LBC, GrabExpress, etc. typically arrives in 2–7 days depending on location.

Once the seller marks the order as shipped, the courier and tracking number show up on your order page under My Purchases. You also get an email.

Take photos of the package and contents before opening too much, then contact support within the 5-day escrow window. Disputes are reviewed manually.

When you confirm receipt on the order page, or automatically 5 days after the seller marks the order shipped. Until that point, escrow holds the funds.

From your account, choose Want to sell? Open the shop setup form, fill in shop name, location, shipping policy, and return policy. New shops can list immediately.

Packsilogan charges a flat ₱5 per transaction plus 1% of the marketplace sale. Preorder deposits are not charged a transaction fee — only the balance payment is. There is no listing fee.

Once the buyer confirms receipt (or escrow auto-releases after 5 days), the order moves to the Released state and is queued for payout. Payouts run on request from the Payouts page in your dashboard.

Yes — use the Invoices feature in your dashboard. Create a branded invoice with payment options (GCash QR, bank transfer, or PayMongo), send via email, and the customer can pay and upload a screenshot. When their email signs up on the platform, their history is auto-linked to their account.

Verified Sellers are shops we've reviewed by hand — consistent shipping, no open disputes, identity confirmed. Read more on the Trust page.

Open the order in My Purchases and use Raise a dispute, or contact support with photos and a short description. A real person reviews each dispute. Outcomes are typically resolved within 3 business days.

If the item never arrived, arrived materially different from the listing, or arrived damaged in transit, you're eligible for a full refund (or partial, with seller agreement). Refunds are issued back to the original payment method.

Use the dispute path. If no resolution within 5 days from raising, escrow returns the funds to you in full.